> ## Documentation Index
> Fetch the complete documentation index at: https://help.rekkeh.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Handle Walk-in Visitors

> Learn how to handle unexpected visitors in Gate Ops via kiosk self-registration, kiosk queue review, or issuing a manual walk-in pass.

When someone arrives at your gate without a pre-registered pass, Gate Ops gives you three ways to handle the visit: direct the visitor to the kiosk, review and admit a kiosk registration, or issue a manual walk-in pass yourself.

<Note>
  Some steps require the Kiosk or Deliveries module to be enabled for your facility. If a module is unavailable, contact your estate administrator.
</Note>

## Option 1: Direct the visitor to the kiosk

If kiosk mode is enabled at your gate, the visitor can register on the tablet or by scanning the rotating QR on the kiosk screen.

<Steps>
  <Step title="Start registration">
    The visitor taps **Check in** on the tablet, or scans the QR for a touchless flow.
  </Step>

  <Step title="Enter full name">
    Enter a full name. The field is required and submission is blocked with "Please enter your full name" if it is left empty.
  </Step>

  <Step title="Select visit type">
    The visitor picks from the enabled visit types. If none are available, the kiosk shows "No visit types are available on this kiosk. Ask a gate operator for help."
  </Step>

  <Step title="Fill in details">
    The visitor provides the information required by the visit type: email is optional, phone and purpose are required, and a host, recipient, or destination is chosen. Walk-in visits always require a destination.
  </Step>

  <Step title="Take a photo">
    A photo is required or skippable depending on the visit type. The visitor can take a photo and choose **Use this photo** or **Retake photo**, or tap **Skip for now** if it is not required.
  </Step>

  <Step title="Sign agreements">
    The visitor reviews and signs any required documents, then selects **Sign and continue**.
  </Step>
</Steps>

During submission, the kiosk shows "Creating your pass…" If host approval is required, it shows "Notifying your host…" The possible outcomes are:

* **Waiting for approval / Pending host approval**: the visitor waits for the host to approve or reject.
* **Pass ready**: a pass is issued and the screen shows "Show this screen to security at the gate." The visitor can tap **Print badge** or **Done**.
* **Rejected / Expired**: the visitor is not admitted.

<AccordionGroup>
  <Accordion title="Kiosk is disabled">
    If kiosk mode is disabled, the screen shows "This gate kiosk is not available right now."
  </Accordion>

  <Accordion title="Estate walk-in policy blocks registration">
    If the estate policy blocks walk-ins, the screen shows "Walk-in registration is blocked by estate policy."
  </Accordion>
</AccordionGroup>

## Option 2: Review and admit kiosk visitors

Kiosk registrations that need a decision appear in the **Kiosk visitors** queue in Gate Ops. The list refreshes every 10 seconds. The queue has three tabs:

* **Awaiting**: visitors whose host has already approved and who are waiting to be verified at the gate. Each card shows **Scan to admit** (opens the scanner) and **Contact** (calls the host).
* **Waiting**: registrations waiting for the host to approve or reject. Cards show **Approve** and **Reject** only when the request belongs to you as the host. For other hosts, the card shows "Waiting on host approval — cannot admit yet."
  * Approving a request shows "Visitor approved — scan their pass to allow entry."
  * Rejecting a request shows a confirmation. Select **Reject** (or **Keep waiting**) and the app confirms "Visitor rejected."
* **Rejected**: kiosk registrations the host has rejected.

## Option 3: Issue a manual walk-in pass

Use this option when there is no kiosk, the visitor cannot register, or they are visiting a commercial shop. You must have a gate selected first (without one, the app shows "Select gate first").

Open **Manual Pass (T4)** from your profile. The screen reads "Issue a walk-in pass."

<Steps>
  <Step title="Select a destination">
    Choose the shop the visitor is visiting (**Select shop…**). This is required.
  </Step>

  <Step title="Enter guest details">
    Enter the **Guest name** and, optionally, a **Guest phone**. If a phone is supplied, it must be a valid mobile number.
  </Step>

  <Step title="Enter the reason">
    Enter a **Reason** for the walk-in. This is required and must be at least 10 characters.
  </Step>

  <Step title="Review the mode badge">
    The badge shows **Commercial walk-in** when a destination is chosen, or **T4 · Manual override** when a destination is not selected.
  </Step>
</Steps>

<AccordionGroup>
  <Accordion title="Commercial destination modes" />
</AccordionGroup>

Select **Issue commercial walk-in** or **Issue manual pass (T4)**:

* Commercial: the app shows "Commercial pass issued" or "Open walk-in commercial visit created."
* T4: the app shows "Manual pass issued" or "T4 one-shot pass created and logged for Admin review."

<CardGroup cols={2}>
  <Card title="Verify a pass" icon="id-card" href="gate-ops/verify-pass">
    Learn how to scan and verify any access pass at the gate.
  </Card>

  <Card title="Set up a gate kiosk" icon="tablet" href="kiosk/set-up-gate-kiosk">
    Configure kiosk mode for self-registration at your gate.
  </Card>
</CardGroup>