# Rekkeh

- [Rekkeh: Physical Access Control and Visitor Management](https://help.rekkeh.com/index.md): Rekkeh is a physical access control and visitor management platform for estates, schools, offices, and campuses. Invite guests, verify at the gate, and keep a full audit trail.
- [Get started with Rekkeh: create your account and first invite](https://help.rekkeh.com/getting-started/quickstart.md): Sign up for Rekkeh's 14-day free trial with Google or email, add your facility, confirm your email, and create your first visitor invite in minutes.
- [Understand your Rekkeh admin dashboard and live ops](https://help.rekkeh.com/getting-started/admin-dashboard.md): Learn how the Rekkeh admin dashboard displays operational status, live snapshots, security signals, trends, activity feed, and attention alerts for your facility.
- [Set up Rekkeh for your facility from onboarding to go-live](https://help.rekkeh.com/getting-started/facility-setup.md): Complete facility setup in Rekkeh: create your organization, add gates, onboard staff and residents, configure safety policies, and start operating.
- [Onboard members with a Rekkeh join code or QR invite](https://help.rekkeh.com/getting-started/onboard-members.md): Create a join code in Rekkeh's Onboarding section, share the code or QR with an applicant, and review and approve their membership request when they join via mobile or web.
- [Configure Rekkeh safety, emergency, and access rules](https://help.rekkeh.com/getting-started/safety-emergency-settings.md): Set emergency lockdown, incident SLAs, visitor rules, notification compliance, commercial access, contractor authorization, and emergency contacts in Rekkeh.
- [Create a visitor invite pass in Rekkeh web or mobile](https://help.rekkeh.com/getting-started/create-visitor-invite.md): Create a visitor invite pass in Rekkeh, fill in guest details and validity, send the invite, and share the generated QR code or OTP via SMS, WhatsApp, or other options.
- [Rekkeh: Physical Access Control and Visitor Management](https://help.rekkeh.com/understanding/what-is-rekkeh.md): Rekkeh is a physical access control and visitor management platform for estates, schools, offices, and campuses. Learn the core flow, product surfaces, and who it serves.
- [How Rekkeh Works: The Identity to Access Decision Chain](https://help.rekkeh.com/understanding/how-rekkeh-works.md): Learn how Rekkeh orchestrates identity verification, access decisions, monitoring, and auditing into a single control chain for your facility.
- [Access Control in Rekkeh: Passes, Grants, and Decisions](https://help.rekkeh.com/understanding/access-control.md): Learn how Rekkeh grants and verifies access passes, what can block approval at the gate, and how supervisor overrides and check-in logs work.
- [Gate Operations in Rekkeh: Gates, Verifications, and Shifts](https://help.rekkeh.com/understanding/gate-operations.md): Learn how Rekkeh gate operations work with the Gate Ops mobile app, gate types, verification methods, online and offline behavior, and shift logs.
- [Visitors in Rekkeh: Lifecycle, Passes, and Management](https://help.rekkeh.com/understanding/visitors.md): Learn what a visitor is in Rekkeh, the full visitor lifecycle from invite to exit, how passes work, and where to manage visitors in the admin console.
- [Residents in Rekkeh: Access and Guest Authorization](https://help.rekkeh.com/understanding/residents.md): Learn how residents and members use the Member App, their possible statuses, rotating QR passes, and how they authorize guest access in Rekkeh.
- [Events in Rekkeh: Schedules, Invitations, and Access](https://help.rekkeh.com/understanding/events.md): Learn how Rekkeh Events manage scheduled access windows, guest lists, invitation methods, and real-time access activity for your facility.
- [Incidents vs Emergencies in Rekkeh: Key Differences](https://help.rekkeh.com/understanding/incidents-vs-emergencies.md): Learn the difference between incidents and emergencies in Rekkeh, how each is raised and managed, and what the practical implications are for your team.
- [Audit Logs in Rekkeh: Records, Compliance, and Visibility](https://help.rekkeh.com/understanding/audit-logs.md): Learn about the five audit and activity records in Rekkeh, what each tracks, and how they help you maintain compliance and operational visibility.
- [overview](https://help.rekkeh.com/gate-ops/overview.md)
- [verify-pass](https://help.rekkeh.com/gate-ops/verify-pass.md)
- [check-in-out](https://help.rekkeh.com/gate-ops/check-in-out.md)
- [handle-invalid-pass](https://help.rekkeh.com/gate-ops/handle-invalid-pass.md)
- [unexpected-visitor](https://help.rekkeh.com/gate-ops/unexpected-visitor.md)
- [school-pickup](https://help.rekkeh.com/gate-ops/school-pickup.md)
- [receive-parcel](https://help.rekkeh.com/gate-ops/receive-parcel.md)
- [dashboard-reference](https://help.rekkeh.com/gate-ops/dashboard-reference.md)
- [What happens when an emergency is triggered in Rekkeh](https://help.rekkeh.com/security/what-happens-when-emergency-triggered.md): Learn the full emergency chain in Rekkeh from trigger to resolution, including the four trigger paths, who gets notified, SLA tracking, and the three audit records left behind.
- [Respond to an emergency alert in Rekkeh](https://help.rekkeh.com/security/respond-to-emergency.md): Move an emergency alert through Acknowledge, Dispatch, Mark arrived, and Resolve in Gate Ops or Estate Admin, with SLA tracking and location guidance.
- [Resolve an emergency alert and close the live response](https://help.rekkeh.com/security/emergency-resolution.md): Learn what resolving means, when to resolve an emergency, what records it creates, and how resolution differs from cancellation in Rekkeh.
- [Use silent panic and duress PIN features in Rekkeh](https://help.rekkeh.com/security/panic-duress.md): Send a silent emergency with Hold to Alert, or use the Gate Ops duress PIN to covertly raise a critical alert while keeping the app unlocked.
- [Report an Incident in Rekkeh](https://help.rekkeh.com/security/reporting-incident.md): Learn how to submit an incident report from the Member App or Gate Ops app in Rekkeh, including validation rules and photos.
- [Understanding Incidents in Rekkeh](https://help.rekkeh.com/security/understanding-incidents.md): Learn what incidents are in Rekkeh, how they differ from emergencies, and the lifecycle statuses from Open to Closed.
- [Understanding Emergencies in Rekkeh](https://help.rekkeh.com/security/understanding-emergencies.md): Learn how Rekkeh handles emergency alerts, who is notified, how staff respond, and how emergencies differ from incidents and accountability checks.
- [Incident Severity and Statuses in Rekkeh](https://help.rekkeh.com/security/incident-severity-statuses.md): Explore Rekkeh incident severity levels, emergency status transitions, list filters, and the default 5-minute emergency SLA.
- [Run an Accountability Check in Rekkeh](https://help.rekkeh.com/security/accountability-check.md): Learn how to start, monitor, and close an accountability check in Rekkeh, including what recipients see and how to export results.
- [Patrols overview: routes, instances, scans, and logs](https://help.rekkeh.com/security/patrols-overview.md): Understand how the Guard Patrol module works in Rekkeh, from scheduled routes and checkpoint scans to patrol logs you review in the admin console.
- [Create a patrol route in Rekkeh for guard schedules](https://help.rekkeh.com/security/create-patrol-route.md): Configure a patrol route with a schedule, ordered checkpoints, and assigned guards so Gate Ops users can run the patrol on their shift.
- [Run a patrol in GateOps](https://help.rekkeh.com/security/run-patrol.md): Start a scheduled patrol, scan checkpoints in order, add evidence photos, and complete the patrol from the GateOps mobile app.
- [Review patrol logs and checkpoint compliance in Rekkeh](https://help.rekkeh.com/security/review-patrol-logs.md): Open the Patrol Logs page to filter by status, route, guard, or date, then open a log detail to see the checkpoint timeline, scan evidence, and alerts.
- [Rekkeh security audit trail: three records explained](https://help.rekkeh.com/security/audit-trail.md): Rekkeh keeps three separate security records. Learn which one to use for emergency responses, incident history, and facility-wide administrative changes.
- [Understanding access passes in Rekkeh](https://help.rekkeh.com/access-passes/understanding-access-passes.md): Learn what an access pass is in Rekkeh and how the five pass types (visitor, resident, event, vendor, contractor) work together with invite, verify, and authorize.
- [How visitor passes work for gate access](https://help.rekkeh.com/access-passes/how-visitor-passes-work.md): Learn how visitor passes are created in Rekkeh, what guests receive, how passes are redeemed at the gate, and how to revoke a pass before it is used.
- [How residents invite visitors in Rekkeh](https://help.rekkeh.com/access-passes/how-residents-invite-visitors.md): Learn how residents create visitor invites in the Rekkeh app, share passes via SMS or WhatsApp, and manage or revoke invites before they are used.
- [How QR passes work for residents and guests](https://help.rekkeh.com/access-passes/how-qr-passes-work.md): Learn how Rekkeh's two QR pass types work, how rotating resident passes protect against replay, and what happens when a QR is scanned or screenshotted.
- [How event passes work for guest entry](https://help.rekkeh.com/access-passes/how-event-passes-work.md): Learn how Rekkeh event passes are distributed to guests, when they allow entry, and how to revoke an invite link or an individual pass.
- [Service provider and contractor access in Rekkeh](https://help.rekkeh.com/access-passes/service-provider-access.md): Learn how recurring vendor passes and contractor access work in Rekkeh, including approval workflows, validity periods, renewal, and expiry reminders.
- [Why access passes expire in Rekkeh](https://help.rekkeh.com/access-passes/why-passes-expire.md): Understand why each Rekkeh pass type has an expiry, how expiry is checked at the gate, and what happens after a pass expires.
- [What happens when a Rekkeh pass is revoked](https://help.rekkeh.com/access-passes/what-happens-when-pass-revoked.md): Learn how revoking visitor invites, contractor access, and event passes works in Rekkeh, and what happens to visitors already inside.
- [Can someone reuse or screenshot a QR code in Rekkeh](https://help.rekkeh.com/access-passes/can-someone-reuse-screenshot-qr.md): Understand whether Rekkeh detects screenshots, what actually stops a reused QR from working, and the practical rule for gate operators.
- [How Rekkeh verifies access at the gate](https://help.rekkeh.com/access-passes/how-rekkeh-verifies-access.md): Learn the five checks Rekkeh runs in order when someone presents a pass at the gate, plus supervisor override and who makes the final decision.
- [Rekkeh Kiosk, Visitor Badges and Organisation Branding](https://help.rekkeh.com/kiosk/overview.md): Discover how to set up Rekkeh self-service kiosks for visitor check-in, configure badge printing, and apply organisation branding across your facility.
- [Set Up a Rekkeh Gate Kiosk for Self-Service Check-In](https://help.rekkeh.com/kiosk/set-up-gate-kiosk.md): Learn how to enable kiosk mode for a Rekkeh gate, save the settings, generate a pairing code on a tablet, and let visitors use self-service check-in.
- [Rekkeh Per-Gate Kiosk Settings Reference for Admins](https://help.rekkeh.com/kiosk/kiosk-settings-reference.md): Per-gate Rekkeh kiosk settings reference covering timeouts, language, appearance, after-registration cards, device health states, and offline behaviour.
- [Configure Rekkeh Visit Types and the Kiosk Registration Flow](https://help.rekkeh.com/kiosk/visit-types-and-kiosk-flow.md): Learn how to configure Rekkeh visit types for kiosk walk-ins. Edit visibility, host options, approvals, photo requirements, and pass settings per category.
- [Configure Rekkeh Visitor Badge Printing at Your Facility](https://help.rekkeh.com/kiosk/configure-badge-printing.md): Configure Rekkeh visitor badge printing for your facility. Choose printing modes, templates, badge messages, reprint rules, and colour-coded visitor types.
- [Apply Your Organisation Branding in Rekkeh Dashboard](https://help.rekkeh.com/kiosk/configure-organisation-branding.md): Apply organisation branding in Rekkeh. Set your app name, tagline, colours, logo, login banner, and email footer so the member app reflects your identity.
- [Troubleshoot Rekkeh Kiosk Pairing and Badge Printing](https://help.rekkeh.com/kiosk/troubleshoot-kiosk.md): Fix common Rekkeh kiosk and badge printing problems. Diagnose pairing failures, expired codes, revoked tablets, settings issues, and printer errors.
- [AI Security Reports: Overview & Features](https://help.rekkeh.com/reports/ai-security-reports-overview.md): Learn how Rekkeh AI Security Reports automatically summarize gate activity across daily, weekly, and monthly periods with email delivery and PDF export.
- [Generate an AI Security Report in Rekkeh](https://help.rekkeh.com/reports/generate-security-report.md): Learn how to generate daily, weekly, and monthly AI Security Reports manually in Rekkeh and what happens when a report already exists.
- [Configure AI Security Report Email Delivery](https://help.rekkeh.com/reports/configure-email-delivery.md): Set up automatic email delivery for Rekkeh AI Security Reports by enabling cadences, adding recipients, and choosing daily, weekly, or monthly sends.
- [Security Reports Reference](https://help.rekkeh.com/reports/security-reports-reference.md): Reference tables for Rekkeh AI Security Report types, archive statuses, permissions, limits, and PDF export naming.
- [Troubleshoot Rekkeh AI Security Reports](https://help.rekkeh.com/reports/troubleshoot-security-reports.md): Resolve common AI Security Report issues in Rekkeh such as generation failures, stuck reports, PDF download problems, and missing archives.
- [Set Up Integrations in Rekkeh](https://help.rekkeh.com/integrations/set-up-integrations.md): Connect Rekkeh to Slack, Microsoft Teams, Google Calendar, and outbound webhooks to receive alerts, sync events, and automate notifications.
- [Understanding Your Rekkeh Plan and Billing](https://help.rekkeh.com/account/understanding-your-plan.md): Compare Rekkeh's Free Trial, Platform, and Enterprise plans, including billing options, facility limits, and where to view your current subscription.