> ## Documentation Index
> Fetch the complete documentation index at: https://help.rekkeh.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshoot Rekkeh AI Security Reports

> Resolve common AI Security Report issues in Rekkeh such as generation failures, stuck reports, PDF download problems, and missing archives.

If you encounter a problem with AI Security Reports, use the guidance below to diagnose and resolve it.

<Accordion title="Report generation failed">
  If a report shows a Failed status, the most common causes are insufficient data for the selected period or a temporary processing error. Wait a moment, then click **Retry** on the failed report. If the failure repeats, check that the selected gate has recorded activity during the report period and that your account has permission to generate reports.
</Accordion>

<Accordion title="Stuck on generating">
  Reports normally finish within a few minutes. If a report remains in the Generating status for an extended period, refresh the archive page. If the status does not update, the generation job may have stalled. Try generating a new report for the same type, gate, and period. Rekkeh will either complete the existing job or start a fresh one.
</Accordion>

<Accordion title="PDF won't download">
  If the PDF export button is unresponsive or the file does not download, first confirm the report status is **Ready**. Only ready reports can be exported. Clear your browser cache and try again. If the issue persists, check that your role includes the `watchlist.export` permission.
</Accordion>

<Accordion title="Security report not found">
  If you cannot locate a report in the archive, verify you are looking at the correct report type, gate, and date range filters. Remember that the archive stores up to 50 records, so older reports may have been removed automatically. If the report was never successfully generated, it will not appear in the archive.
</Accordion>

<Accordion title="Can't access reports">
  If the AI Reports section does not appear in your dashboard, your role likely lacks the required permissions. Ask your estate manager or super admin to confirm you have the `watchlist.view` permission assigned.
</Accordion>

<Accordion title="Archive is empty">
  An empty archive usually means no reports have been generated yet. Click **Generate Now** to create your first report. If reports were generated previously but the archive is empty, confirm that the 50-record limit has not caused automatic cleanup.
</Accordion>

<Accordion title="Report shows a generic template narrative">
  If the executive summary looks like a placeholder or generic template, the report may have been generated before enough meaningful activity occurred in the period. Ensure the selected gate or estate had entries, exits, incidents, or alerts during the covered dates, then regenerate the report.
</Accordion>

<Note>
  Most issues can be resolved by refreshing the page, retrying generation, or confirming permissions. If a problem persists after trying the steps above, contact Rekkeh support from your dashboard.
</Note>