> ## Documentation Index
> Fetch the complete documentation index at: https://help.rekkeh.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Report an Incident in Rekkeh

> Learn how to submit an incident report from the Member App or Gate Ops app in Rekkeh, including validation rules and photos.

Use Rekkeh to submit incident reports from the Member App or the Gate Ops mobile app in the field. Reports help your team document security events, patrol observations, or gate disputes so administrators can review and resolve them.

<Tabs>
  <Tab title="Member App">
    You can raise an incident from the Member App by opening **Security** and choosing **Report Incident**.

    <Steps>
      <Step title="Open Security">
        In the Member App, tap **Security**, then **Report Incident**.
      </Step>

      <Step title="Choose an incident type">
        Select the type that best matches what happened:

        * Security breach
        * Vehicle incident
        * Access dispute
      </Step>

      <Step title="Set the severity">
        Choose **Low**, **Medium**, **High**, or **Critical**. This helps administrators triage faster.
      </Step>

      <Step title="Describe what happened">
        Enter a description with at least **10 characters**. Include key details like time, location, and people involved.
      </Step>

      <Step title="Attach photos (optional)">
        Upload up to **4 photos** from your camera or gallery to provide visual evidence.
      </Step>

      <Step title="Submit the report">
        Tap **Submit**. If all fields are valid, you see a confirmation screen and the incident is forwarded to the Estate Admin and accessible in the Member App and Gate Ops.
      </Step>
    </Steps>

    <Note>
      You must fill at least type, severity, and a 10-character description to submit a Member App incident.
    </Note>
  </Tab>

  <Tab title="Gate Ops">
    If you are working at a gate, you can raise an incident directly from the Gate Ops app.

    <Steps>
      <Step title="Open the gate page">
        In Gate Ops, select the assigned gate. Incidents must be tied to a specific gate.
      </Step>

      <Step title="Select incident type">
        Pick the appropriate type:

        * Suspicious visitor
        * Visitor denied
        * Security breach
        * Vehicle incident
        * Emergency
        * Plate mismatch
        * Manifest discrepancy
      </Step>

      <Step title="Describe the incident">
        Enter a description with at least **20 characters**. Include relevant observations that help investigators follow up.
      </Step>

      <Step title="Attach one photo (optional)">
        Upload **one photo** of the scene or subject if available.
      </Step>

      <Step title="Submit">
        Tap **Submit** to send the report to the Estate Admin. If an active patrol is running, the incident is linked to that patrol automatically.
      </Step>
    </Steps>

    <Note>
      If you report during an active patrol, the incident is associated with that patrol route and visible in patrol logs.
    </Note>
  </Tab>
</Tabs>

## What happens after submitting

Once submitted, the incident appears in the Estate Admin dashboard for review and resolution. The submitting member can see it in the Member App, and gate staff can view it in Gate Ops.

<Tip>
  If you are on a patrol route, open the incident reporting flow from the patrol screen. This links the incident to the patrol for cleaner records.
</Tip>

## Validation and common errors

| Field       | Member App rule       | Gate Ops rule         |
| ----------- | --------------------- | --------------------- |
| Description | Minimum 10 characters | Minimum 20 characters |
| Photos      | Up to 4               | Up to 1               |
| Gate        | Not required          | Required              |

If a validation error appears, review the field messages and retry. Common issues include a too-short description or missing gate selection.