Skip to main content
Revoking a pass immediately invalidates it at the gate. The action is audited, and in most cases a reason is required. You can revoke passes from the Resident app, the admin portal, or the Gate Ops app, depending on your role and the pass type.

​
Revoke a visitor invite

As a resident: Open the Resident app, find the active visitor invite, and select the revoke option. The pass is canceled immediately and the guest can no longer use the QR or OTP. As an admin: In the admin portal, locate the visitor pass, select Revoke, and enter a reason. The reason is required and must be between 5 and 1000 characters.

​
Revoke contractor access

Admins can revoke contractor access from the Contractors page in the admin portal. Find the contractor profile, open the active authorization, and select Revoke. The contractor’s credentials stop working immediately.

​
Revoke event access

You can revoke event passes at two levels: Revoke the invite link: This prevents new guests from registering through the link. Existing passes already issued remain valid until revoked individually or the event ends. Revoke an individual event pass: Find the guest in the event attendee list and select Revoke pass. This invalidates that guest’s QR and OTP.

​
Visitors already inside

If a visitor or contractor is already on the premises when their pass is revoked, they are not forced out. Instead, their pass changes to exit-only: they can check out through the gate, but they cannot re-enter using the same pass.
Revocation is immediate and cannot be undone. If you revoke by mistake, you must create a new pass or invite.