What resolving an emergency means
Resolution is the terminal step in an alert’s lifecycle. In Rekkeh’s status model, resolved is the end state an alert reaches after it has been worked: an open alert can be acknowledged, cancelled, or resolved; an acknowledged alert can move to en route or resolve; an en-route alert can mark arrived or resolve; and an arrived alert resolves. Once an alert is resolved, no further action buttons appear and the detail screen shows Resolved with the resolution time.When a responder should resolve
Only resolve once the situation is actually under control. Resolving closes the live emergency response, so a responder should not do it while the emergency is still active. Because it is a staff action, the reporting member cannot resolve an alert; a member can only add details or cancel. In Gate Ops, the Resolve action requires confirmation. The confirmation warns that resolving closes the live emergency response and should only be confirmed when the situation is under control, and offers the choices Resolve or Keep alert. Choosing Resolve marks the alert resolved; choosing Keep alert leaves it in its current state.What resolution does to the live response
Resolving sets the alert’s status to resolved, records the time it was resolved and who closed it, and saves any resolution note you supplied. The alert is no longer treated as live, so the live-location card stops showing an active response and the detail screen replaces the action buttons with a closed card that shows Resolved and the resolution timestamp, plus the resolution note when one was recorded. A confirmation toast confirms the incident is now marked resolved.What records resolution creates
Resolving writes to two of Rekkeh’s security records:- Emergency response timeline — a Resolved event is added to the alert’s response timeline, showing who resolved it and when.
- Incident audit tab — an
emergency.resolvedaudit action is recorded on the incident, with the actor role, timestamp, and metadata.
Resolution vs cancellation
Resolution is not the same as cancellation. Cancellation closes an alert that was never responded to: only the original reporting member can cancel, only while the alert is still open, and only within two minutes of raising it. Resolution closes a live response after it has been handled and is done by a staff responder. A cancelled alert shows Cancelled on its detail screen and recordsemergency.cancelled in the audit tab, while a resolved alert shows Resolved and records emergency.resolved.
What’s next
- For the step-by-step workflow a responder follows to get an alert to resolution, see Respond to an emergency.
- For the full chain from trigger to resolution, see What happens when an emergency is triggered.
- To learn about the three security records, see Audit trail.