Configure Rekkeh Visitor Badge Printing at Your Facility

Rekkeh can print visitor badges automatically after kiosk check-in or on demand at a reception desk. Badge settings are managed at the facility level under Settings > Visitor badge printing.

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Open the badge settings

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Choose a printing mode

Select the mode that matches how your facility handles badges:

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Badge validity and reprint options

• Enable Auto-print after successful check-in to queue a print job immediately when registration completes.
• Enable Allow badge reprint so guards or reception staff can reprint a badge later from the visitor record.

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Set badge messages

Enter custom text for the badge header and footer. These messages appear on every printed badge for your facility.

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Choose a badge template

Select the layout that matches the visitor type:

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Colour-code visitor types

You can assign a badge colour to each visitor category. Built-in categories include Visitor, Contractor, Guest, and Staff. Enter a 3- or 6-digit hex colour (for example, #1D4ED8) and select Save for each row.

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Save your settings

Select Save settings to apply the facility-level badge configuration. A confirmation reads “Badge printing settings saved”.

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Facility settings vs. the kiosk’s Badge printing enabled toggle

Facility-level badge settings and the per-gate kiosk toggle are separate. The kiosk modal’s Badge printing enabled checkbox (in Gates > Kiosk) tells that specific kiosk to present badge printing as an available capability. It does not select a printing mode or enable badge generation on its own; the facility-level Printing mode and its switches control whether badges are generated and printed.

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When automatic printing happens

A badge is attempted after a kiosk registration produces an issued result, and a badge is saved even when automatic printing is off. A print job is queued only when Auto-print after successful check-in is enabled and the printing mode is Kiosk printing or Reception / Admin printing. A badge-generation failure does not block visitor registration; it is logged and returns no badge. On the kiosk pass screen, visitors see “Your visitor badge is printing”, then “Please collect your badge”, with a Print badge button and a Done button to finish.

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What’s next

• Review the visitor badge history page to see printed and reprinted badges and troubleshoot any that failed to print.
• See troubleshoot kiosk pairing and badge printing for common print failures.