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Fix the most common problems when a kiosk will not pair, will not proceed, or will not print a badge. Match your symptom below; each one has a verified cause and fix.
Cause: Kiosk mode is disabled for the gate, or estate-level kiosk walk-ins are blocked.Fix: Open Gates in the dashboard, select Kiosk for the gate, and enable Enable kiosk mode for this gate, then select Save settings. Make sure the estate-level walk-in policy is saved as well.
Cause: Settings were not saved after being changed. Opening the kiosk URL does not persist configuration.Fix: Return to Gates > Kiosk for the gate, confirm the values are correct, and select Save settings. Refresh the kiosk tablet after saving.
Cause: Pairing codes expire after 15 minutes.Fix: In the admin modal, select Generate pairing code again to create a fresh code. Enter the new code on the tablet and select Pair kiosk.
Cause: The device was revoked from the device health list, or a new pairing code was generated which cleared pending codes.Fix: If the device shows Revoked in Gates > Kiosk, you must pair it again. Generate a new pairing code, enter it on the tablet, and select Pair kiosk.
Cause: The facility-level printing mode is Disabled or Manual badge, or Auto-print after successful check-in is turned off. The kiosk’s Badge printing enabled toggle alone does not queue print jobs.Fix: Open Settings > Visitor badge printing and set the Printing mode to Kiosk printing or Reception / Admin printing. Enable Auto-print after successful check-in, then select Save settings. Also confirm that Badge printing enabled is turned on in Gates > Kiosk for that gate.
Cause: Reprinting is disabled at the facility level, or the kiosk’s Allow kiosk badge reprint toggle is off.Fix: Open Settings > Visitor badge printing and enable Allow badge reprint. Then open Gates > Kiosk for the gate and enable Allow kiosk badge reprint, then select Save settings.