What counts as an emergency
Rekkeh supports three emergency categories:Who is notified
When an emergency is triggered, Rekkeh notifies:- Estate administrators and security managers via mobile push notifications and in-app alerts
- On-site staff through the Gate Ops app
- Designated responders based on the emergency type and recipient settings
- Channels integrated with Rekkeh (such as Slack or Microsoft Teams, if configured)
Emergency notifications override quiet hours and send with high-priority flags where the device platform supports it.
Where staff respond
All emergency management and response tracking happens in the Estate Admin dashboard and the Gate Ops app:- Estate Admin: Trigger, monitor, and resolve emergencies; view live accountability checks; access the timeline and building breakdown.
- Gate Ops: Receive emergency assignments, view responder instructions, and acknowledge or escalate the event.
Emergency response lifecycle
Emergencies follow a clear lifecycle so nothing falls through the cracks:How emergencies differ from incidents and accountability checks
Default emergency SLA
Rekkeh targets a 5-minute response window from trigger to first acknowledgment. Admins can review response times in the emergency timeline and audit trail. Emergencies in Rekkeh are urgent events that require an immediate response from your security team, gate staff, and designated responders. When an emergency is declared, Rekkeh automatically broadcasts alerts, tracks responses, and guides responders through a defined lifecycle.What counts as an emergency
Rekkeh supports three emergency categories:Who is notified
When an emergency is triggered, Rekkeh notifies:- Estate administrators and security managers via mobile push notifications and in-app alerts
- On-site staff through the Gate Ops app
- Designated responders based on the emergency type and recipient settings
- Channels integrated with Rekkeh (such as Slack or Microsoft Teams, if configured)
Emergency notifications override quiet hours and send with high-priority flags where the device platform supports it.
Where staff respond
All emergency management and response tracking happens in the Estate Admin dashboard and the Gate Ops app:- Estate Admin: Trigger, monitor, and resolve emergencies; view live accountability checks; access the timeline and building breakdown.
- Gate Ops: Receive emergency assignments, view responder instructions, and acknowledge or escalate the event.