Gate Ops roles are guard, security, estate manager, and super admin. Residents use the Resident app; managers use the admin portal. Create visitor invites in advance through getting-started/create-visitor-invite.
Select your gate
You must select a gate before scanning, searching, verifying OTP, verifying NFC, or logging access.- If no gate is selected, the app shows Select a gate and routes you to the gate-selection screen
- Choose your gate and tap Start Shift at {gate name}
- Without a selected gate, each verification method shows a gate-selection prompt instead
Scan a QR pass
1
Open the scanner
Tap Scan Pass on the Gate Ops home screen.
2
Align the QR code
Hold the visitor’s QR code within the camera frame. The screen shows READY TO SCAN and the prompt “Align QR within frame.”
3
Hold steady
Keep the QR code steady until the scan completes automatically.
Scan behavior and states
Camera fallback
If the camera cannot scan, tap Can’t scan? Enter code manually to enter an OTP code or NFC code instead.Camera permission states
- Tap to enable camera: Tapping opens the system camera permission prompt
- Open Settings to enable camera: Opens device settings to grant camera access
- Camera needed to scan: Instructional message when camera permission is denied
Search for a visitor manually
1
Open manual search
Tap Manual Search on the home screen or scan screen.
2
Choose a search tab
Select General, Fallback, or NFC Card depending on what information you have.
3
Enter search details
Type your search term and tap Search.
4
Select the match
Tap Select on the matching result to verify that pass.
Search tab details
Search feedback messages
- Before search: “Start typing to find a visitor”
- No matches: “No visitors matched that search. Try a different name, phone, plate, or unit.”
- Missing pass reference: “Missing pass reference” with the detail “This result cannot be verified. Try another match.” Select a different result or try a different search.
Verify an OTP code
1
Open OTP entry
On the Scan screen, tap OTP code.
2
Enter the code
Type the code into the Enter OTP code field.
3
Verify
Tap Verify OTP.
- Without gate: Shows “Choose your gate before verifying OTP”
- Failed: Shows “OTP failed” (or “Offline OTP failed” when offline) plus an error
- Success: Returns to the Scan screen and opens the verification result marked “Scanned {time} · Verified via OTP {code}”
Verify an NFC card
1
Open NFC verification
On the Scan screen, tap NFC code.
2
Tap the card or enter the code
Tap Tap NFC card and hold the card near the phone, or enter the 8-character code in the 8-char code field.
3
Verify
Tap Verify NFC card code.
NFC screen states
NFC error states
- Without gate: “Choose your gate before verifying an NFC card” (or “before tapping an NFC card”)
- Device cannot read NFC: “NFC tap unavailable” or “This device cannot read NFC cards”
- Failed: “NFC verification failed” plus an error
Review the verification result
After a successful verification, review the result card on screen before deciding whether to allow entry. The result card always shows the visitor’s full name, plus additional details depending on the pass type and context.Type badges
Scan metadata
- “Scanned {time} · Verified via QR”
- “Scanned {time} · Verified via OTP {code}”
- Offline mode: “Pending sync — showing cached pass details”
Flags on the card
Policy guidance
The verification result may include policy guidance:- Allow entry: Proceed with entry
- Verify before allowing: Confirm identity or details before allowing entry
- Entry blocked: Deny entry; follow your site’s protocol