Incident vs emergency alert
An incident report is a logged entry for review. An emergency alert is an urgent broadcast that triggers real-time notifications and an escalation workflow. Incidents may involve issues that are important but not actively dangerous; emergencies require immediate action.Incident vs accountability check
An incident documents a past or ongoing event. An accountability check is an active roll call broadcast to confirm staff or resident safety during an emergency. The two are separate workflows in Rekkeh.Where incidents are reported and reviewed
You can raise and review incidents across Rekkeh:Incident sources and categories
Incidents come from three sources and map into categories:Incident severity
Each incident has a severity level that guides how quickly it should be handled:- Low: Minor issue, no immediate risk
- Medium: Moderate concern, follow up same day
- High: Significant risk or repeated issue
- Critical: Active threat or major breach
Incident lifecycle
Incidents move through five statuses. The lifecycle helps teams assign work, track progress, and close the loop on every report.Only users with the appropriate role in the Estate Admin dashboard can change an incident status.
Best practices
- Use High or Critical severity only when there is real risk to people or property.
- Add clear descriptions and photos so anyone reviewing the incident can act without asking follow-up questions.
- Link gate incidents to active patrols when possible for a cleaner audit trail.