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The Deliveries module in Gate Ops lets you receive parcels at the gate, record their details, store them, and track them through to collection. Every action is recorded in the delivery timeline so you and residents can stay informed.
Deliveries is only available when your facility has the deliveries module enabled. If it is disabled, the app returns “Deliveries are not enabled for this facility.”

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Access the deliveries list

Open Deliveries from Profile > Operations. The list subtitle reads “Parcels received at the gate, waiting for collection.” Use the search bar or the filter tabs to find parcels: Each row shows the reference, status, recipient, courier, package summary, received time, and storage location (or “No location”).
  • Empty list: “No parcels waiting” with “Receive a delivery at the gate to start tracking it.”
  • No search match: “No deliveries match” with “Try a different status or search.”

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Receive a delivery

1

Start receiving

On the Deliveries screen, select Receive delivery.
2

Select the recipient

Under Recipient, search by name or phone and select the person. If no match is found, the app shows “No people match that search.”
3

Choose the courier

Under Courier company, choose DHL, FedEx, UPS, Jumia Logistics, GIG Logistics, or Other… and enter the company name.
4

Set package details

Under Package, set Count (default 1, range 1 to 99) and choose the type: Box, Envelope, Bag, Pallet, or Other.
5

Add optional details

Expand Add courier contact, tracking & notes to optionally fill in courier name, courier phone, tracking number, storage location, notes, and parcel photos (up to 5).
6

Mark as received

Select Mark as Received.
If required fields are missing, the app shows “Select a recipient to continue” or “Enter a courier company to continue.” On success, the app shows ” received” and opens the delivery detail page.
You can take up to 5 parcel photos. Tap Take parcel photo to capture an image. Once the limit is reached, the action reads “Photo limit reached.” If camera or library access is denied, enable it in your device Settings.

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Store the parcel

This action is only available while the parcel status is Received.
1

Open the delivery detail

On the delivery detail page, select Store parcel.
2

Enter the storage location

Enter the Storage location, for example “Main Gate — Locker B12”. This is required.
3

Confirm storage

Select Store parcel. The status changes to Stored.

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Mark ready for collection

This action is available from Received or Stored status. On the delivery detail page, select Mark ready for collection. The status changes to Ready for collection and runs immediately without a confirmation prompt.

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Confirm collection

This action is available from Ready for collection status.
1

Start collection

Select Confirm collection.
2

Review the prompt

Review the prompt: “Confirm collection? The recipient is collecting the parcel.”
3

Confirm

Select Confirm collection. The status changes to Collected.
If the person collecting is not authorized, the app shows “This person is not authorized to collect this parcel.”

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Handle an exception

Use exception actions when a parcel cannot be collected as planned. Every action is recorded in the delivery Timeline. The timeline includes:
  • Delivery created
  • Received at gate
  • Stored
  • Marked ready for collection
  • Collected
  • Returned to courier
  • Marked lost
  • Cancelled
Residents can create an expected delivery beforehand from My Deliveries in the Resident app. Expected deliveries appear under the Expected filter and can be received at the gate.