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Gate Ops is the mobile app that guards and security operators use at a gate to verify passes, check visitors in and out, record gate activity, and run patrols. It is built specifically for guards and security staff. Residents use the Resident app and managers use the admin portal.
Gate Ops roles are guard, security, estate manager, and super admin. If you need access, ask your supervisor to assign the correct role in the admin console.

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The Gate Ops dashboard

The Home tab is the main screen you see between verifications. It shows:
  • A greeting addressed by your first name
  • The tagline: Guard · Verify · Secure
  • Connection status (Online or Offline)
  • Counts for Granted and Emergencies
  • Quick actions for common tasks
  • Recent access entries with a See all link
Other tabs include Access Log, Security, and Profile.

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Select your gate first

Before you can scan, search, verify OTP or NFC, issue a manual pass, or log access, you must select the gate you are operating from. The gate-selection screen shows Select Gate and a Start Shift at {gate name} action. If no gates are assigned, the app shows No gates assigned. In that case, ask your supervisor to add a gate assignment for you in the admin console.

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The four ways to verify a pass

  1. QR scan via the Scan Pass button
  2. Manual search by name, phone, plate, unit, OTP code, or NFC card
  3. OTP code fallback when the QR cannot be scanned
  4. NFC card tap or 8-character code entry

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What you can do at the gate

Verify a pass

Scan or search to verify visitor and access passes at the gate.

Check in or out

Record when a visitor or resident enters or exits the premises.

Handle invalid passes

Respond when a pass is expired, denied, or blacklisted.

Unexpected visitors

Process visitors who arrive without a pre-issued pass.

School pickup

Authorize and record child pickups from school or daycare.

Receive parcels

Log incoming deliveries and notify recipients at the gate.

Dashboard reference

A detailed reference to every element on the Gate Ops dashboard screen.

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Before you start

  • Gate Ops roles are guard, security, estate manager, and super admin
  • Residents use the Resident app
  • Managers use the admin portal
To learn more about creating visitor invites for residents, see getting-started/create-visitor-invite.