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Use Rekkeh to submit incident reports from the Member App or the Gate Ops mobile app in the field. Reports help your team document security events, patrol observations, or gate disputes so administrators can review and resolve them.
You can raise an incident from the Member App by opening Security and choosing Report Incident.
1

Open Security

In the Member App, tap Security, then Report Incident.
2

Choose an incident type

Select the type that best matches what happened:
  • Security breach
  • Vehicle incident
  • Access dispute
3

Set the severity

Choose Low, Medium, High, or Critical. This helps administrators triage faster.
4

Describe what happened

Enter a description with at least 10 characters. Include key details like time, location, and people involved.
5

Attach photos (optional)

Upload up to 4 photos from your camera or gallery to provide visual evidence.
6

Submit the report

Tap Submit. If all fields are valid, you see a confirmation screen and the incident is forwarded to the Estate Admin and accessible in the Member App and Gate Ops.
You must fill at least type, severity, and a 10-character description to submit a Member App incident.

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What happens after submitting

Once submitted, the incident appears in the Estate Admin dashboard for review and resolution. The submitting member can see it in the Member App, and gate staff can view it in Gate Ops.
If you are on a patrol route, open the incident reporting flow from the patrol screen. This links the incident to the patrol for cleaner records.

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Validation and common errors

If a validation error appears, review the field messages and retry. Common issues include a too-short description or missing gate selection.